How long does delivery take for Souq Al-Mizan orders?

Delivery typically takes 1 to 3 business days depending on your region. Please note that delivery timelines are estimates, and minor delays may occasionally occur due to courier processing, customs clearance, or delivery to remote areas.

How does Cash on Delivery (COD) verification work?

Before your COD order is dispatched, our customer support team or automated system will contact you via phone or WhatsApp to verify order details. Please provide accurate address and contact details during checkout to ensure smooth verification.

What is Souq Al-Mizan’s return and refund policy?

Souq Al-Mizan strictly operates on a replacement-only policy and does not offer cash or monetary refunds. If you receive an item that is incorrect, broken, faulty, or damaged, you are eligible for a product replacement.

How do I request a product replacement?

To initiate a replacement, contact customer support within 30 days of delivery and provide a clear video demonstrating the fault or damage. Once verified, you will be instructed to ship the product in its original packaging to our Sharjah warehouse or await a direct swap courier pickup within 14 working days.

Are shipping fees charged for replacements?

Replacement requests submitted within 7 days of delivery are processed completely free of charge. Requests submitted after 7 days (up to 30 days from delivery) will incur applicable processing and shipping fees.

Can I replace an item if I change my mind?

No, Souq Al-Mizan does not accept returns or replacements for a change of mind. Replacements are strictly reserved for products delivered damaged, incorrect, or defective.

How is my personal and payment information protected?

Your personal data is encrypted and securely processed through our Shopify-powered infrastructure. We collect necessary transaction and contact details strictly to fulfill orders, prevent fraud, and manage customer service.

Are your smartwatches, laptops, and wearables compatible with iOS and Android?

Yes, most of our smartwatches, wireless headphones, speakers, and mobile accessories are designed to work seamlessly across both iOS and Android devices via standard Bluetooth settings.

Do gaming equipment, car electronics, and massagers come with setup instructions?

Yes, all electronic items, including gaming accessories, car equipment, and personal care massagers, include manufacturer user guides and setup instructions in the product box.

Are your kitchen accessories and home appliances suitable for everyday household use?

All kitchen gadgets, home appliances, acrylic home decor, lighting solutions, and tools are curated for durability, safety, and everyday household application.

Are skin, personal care, and massager products safe for sensitive skin?

Our personal care tools, skin products, and massagers are selected to meet general safety standards. We recommend reviewing individual ingredient or material lists prior to full use.

Are your RC toys, educational toys, and stuffed toys safe for children?

Yes, our educational toys, stuffed animals, and remote-controlled (RC) toys are made from non-toxic, child-safe materials with age recommendations listed on product pages.

What sizes are available for baby clothing and accessories?

Our baby clothing and accessories range from newborn sizes up through early toddler stages. Please consult our sizing charts on individual apparel listings before placing an order.

What types of sports gear and support products are available at Souq Al-Mizan?

We carry a range of fitness accessories, body support bands, and sports gear engineered for workouts, posture support, and active lifestyle recovery.

New Arrivals

Discover the latest drops and newest additions to our collection! Shop fresh styles, trending designs, and brand-new arrivals updated daily.

-43%

Cooling Facial Ice Globes Set (2 Pcs) | Cryo Face & Eye Massage Balls for Depuffing & Tightening

230.00 SAR

230.00 SAR ~~410.00 SAR~~

Experience an Instant At-Home Cryo Facial for Radiant, Firm Skin Transform your daily skincare ritual...

-39%

Hand Gesture Control RC Stunt Car | 360° Rotating 4WD Off-Road Drift Vehicle

230.00 SAR

230.00 SAR ~~380.00 SAR~~

Hand Gesture Control RC Stunt Car | 360° Rotating 4WD Off-Road Drift Vehicle Gesture...

-30%

4WD High-Speed Remote Control Drift Car with LED Headlights (1/24 Scale)

210.00 SAR

210.00 SAR ~~300.00 SAR~~

4WD High-Speed Remote Control Drift Car with LED Headlights (1/24 Scale) Experience the ultimate high-speed...

-48%

Gesture Sensing Remote Control Stunt Car with Hand Watch & 360° Drift Lights

182.00 SAR

182.00 SAR ~~350.00 SAR~~

Gesture Sensing Remote Control Stunt Car with Hand Watch & 360° Drift Lights Experience the...

-36%

Wave Whisperer 2-in-1 One-Step Hair Dryer & Volumizer | Ionic Hot Air Brush

170.00 SAR

170.00 SAR ~~266.00 SAR~~

Wave Whisperer 2-in-1 One-Step Hair Dryer & Volumizer | Ionic Hot Air Brush Achieve smooth,...

Amphibious Rc Car Remote Control Stunt Car 2 Sides Waterproof Driving On Water And Land 360 Rotate Electronic Vehicle Kids Gift

160.00 SAR

Amphibious Rc Car Remote Control Stunt Car 2 Sides Waterproof Driving On Water And Land...

-35%

Prestige 1600W Italian Satin Chrome Hair Dryer | Professional Anti-Frizz Blow Dryer with Concentrator

151.00 SAR

151.00 SAR ~~234.00 SAR~~

Prestige 1600W Italian Satin Chrome Hair Dryer | Professional Anti-Frizz Blow Dryer with Concentrator Achieve...

-36%

3-in-1 Electric Massage Spray Comb | Rechargeable Scalp Massager & Mist Hair Brush

145.00 SAR

145.00 SAR ~~230.00 SAR~~

3-in-1 Electric Massage Spray Comb | Rechargeable Scalp Massager & Mist Hair Brush Upgrade your...

-30%

1:32 Cyber Remote Control Truck | Die-Cast Metal Off-Road Vehicle with Lights & Sound

140.00 SAR

140.00 SAR ~~200.00 SAR~~

1:32 Cyber Remote Control Truck | Die-Cast Metal Off-Road Vehicle with Lights & Sound Bring...

-34%

13-in-1 Vegetable Chopper & Mandoline Slicer Set | Multifunctional Onion Dicer with Drain Basket

140.00 SAR

140.00 SAR ~~215.00 SAR~~

The Ultimate All-in-One Kitchen Prep System Cut your meal preparation time in half and achieve...

-46%

Soft Stuffed Plush Teddy Bear Toy | Ultra-Cute Huggable Animal Companion for Kids

135.00 SAR

135.00 SAR ~~250.00 SAR~~

Soft Stuffed Plush Teddy Bear Toy | Ultra-Cute Huggable Animal Companion for Kids Wrap...

-46%

Cute Bunny Plush Toy Doll Labubu with Scarf | Soft Smiling Stuffed Animal for Kids & Collectors

135.00 SAR

135.00 SAR ~~250.00 SAR~~

Cute Bunny Plush Toy Doll Labubu with Scarf | Soft Smiling Stuffed Animal for Kids...

-64%

Electric Spin Scrubber Power Cleaning Brush | Extendable Cordless Bathroom & Kitchen Scrubber

125.00 SAR

125.00 SAR ~~350.00 SAR~~

Electric Spin Scrubber Power Cleaning Brush | Extendable Cordless Bathroom & Kitchen Scrubber Power through...

-23%

10-in-1 Multi-functional Vegetable Slicer & Shredder | Mandoline Cutter with 6 Blades & Hand Guard

120.00 SAR

120.00 SAR ~~157.00 SAR~~

Master Meal Prep with the Ultimate 10-in-1 Mandoline Slicer & Grater Upgrade your kitchen setup...

-30%

SANOOK Baby Food Maker & Capsule Food Processor | Electric Mini Blender & Meat Grinder

120.00 SAR

120.00 SAR ~~173.00 SAR~~

Make Healthy, Homemade Baby Purees & Meal Prep Effortless Give your little one the freshest,...

-37%

Microcurrent Facial Lifting Massager & Roller | EMS Sonic Vibration Face Firming Device

115.00 SAR

115.00 SAR ~~183.00 SAR~~

Sculpt, Firm & Elevate Your Skin with At-Home Microcurrent Technology Experience professional-grade facial lifting and...

-43%

3-in-1 One-Step Hot Air Brush & Volumizer | Ceramic Anion Hair Dryer & Styler

113.00 SAR

113.00 SAR ~~199.00 SAR~~

3-in-1 One-Step Hot Air Brush & Volumizer | Ceramic Anion Hair Dryer & Styler Achieve...

-44%

2-in-1 Electric Ceramic Hot Comb Straightener | Fast Heating Anti-Scald Styling Brush for All Hair Types

110.00 SAR

110.00 SAR ~~199.00 SAR~~

2-in-1 Electric Ceramic Hot Comb Straightener | Fast Heating Anti-Scald Styling Brush for All Hair...

-35%

3-in-1 Dermaroller Microneedling Kit | Titanium Micro Needle Meso Roller for Face & Body

108.00 SAR

108.00 SAR ~~167.00 SAR~~

Achieve Smooth, Youthful & Radiant Skin with Professional Microneedling at Home Unlock your skin's natural...

-54%

3-in-1 Cordless Wireless Vacuum Cleaner with LED Light | 7500PA Handheld & Floor Vacuum

105.00 SAR

105.00 SAR ~~230.00 SAR~~

3-in-1 Cordless Wireless Vacuum Cleaner with LED Light | 7500PA Handheld & Floor Vacuum Clean...

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