Delivery typically takes 1 to 3 business days depending on your region. Please note that delivery timelines are estimates, and minor delays may occasionally occur due to courier processing, customs clearance, or delivery to remote areas.

Before your COD order is dispatched, our customer support team or automated system will contact you via phone or WhatsApp to verify order details. Please provide accurate address and contact details during checkout to ensure smooth verification. Refusing valid COD orders upon delivery without prior notice may result in an account ban.

Souq Al-Mizan strictly operates on a replacement-only policy and does not offer cash or monetary refunds. If you receive an item that is incorrect, broken, faulty, or damaged, you are eligible for a free or direct-swap product replacement.

To initiate a replacement, contact customer support within 30 days of delivery and provide a clear video demonstrating the fault or damage. Once verified, you will be instructed to ship the product in its original packaging to our Sharjah warehouse (Option A) or await a direct swap courier pickup within 14 working days (Option B).

Replacement requests submitted within 7 days of delivery are processed completely free of charge. Requests submitted after 7 days (up to the 30-day limit) will incur applicable processing and shipping fees.

No, Souq Al-Mizan does not accept returns or replacements for a change of mind. Replacements are strictly reserved for products delivered damaged, incorrect, or defective.

Your personal data is encrypted and securely processed through our Shopify-powered infrastructure. We collect necessary transaction and contact details strictly to fulfill orders, prevent fraud, and manage customer service. We do not sell or rent your personal information to unauthorized third parties.

Yes, most of our smartwatches, wireless headphones, speakers, and mobile accessories are designed to work seamlessly across both iOS and Android devices via standard Bluetooth and device settings. Specific compatibility details are listed on individual product pages.

Yes, all electronic items, including gaming accessories, car equipment, and personal care massagers, include manufacturer user guides and setup instructions in the product box.

All kitchen gadgets, home appliances, acrylic home decor, lighting solutions, and tools are curated for durability, safety, and everyday household application.

Our acrylic home decor pieces are crafted from high-grade, shatter-resistant acrylic material, offering a modern aesthetic while remaining lightweight and easy to clean.

Our personal care tools, skin products, and massagers are selected to meet general safety standards. However, we recommend reviewing individual ingredient or material lists and performing a patch or gentle test prior to full use.

We offer a variety of bags, luggage, wristwatches, hair accessories, and fashion essentials tailored for daily use, travel, and lifestyle styling. Detailed size dimensions are provided on each product page.

Yes, our educational toys, stuffed animals, and remote-controlled (RC) toys are made from non-toxic, child-safe materials. Age appropriateness guidelines are listed on each product listing to help you select age-suitable options.

Our baby clothing and accessories range from newborn sizes up through early toddler stages. Please consult our sizing charts on individual apparel listings before placing an order.

We carry a range of fitness accessories, body support bands, and sports gear engineered for workouts, posture support, and active lifestyle recovery.