How long does delivery take for Souq Al-Mizan orders?

Delivery typically takes 1 to 3 business days depending on your region. Please note that delivery timelines are estimates, and minor delays may occasionally occur due to courier processing, customs clearance, or delivery to remote areas.

How does Cash on Delivery (COD) verification work?

Before your COD order is dispatched, our customer support team or automated system will contact you via phone or WhatsApp to verify order details. Please provide accurate address and contact details during checkout to ensure smooth verification.

What is Souq Al-Mizan’s return and refund policy?

Souq Al-Mizan strictly operates on a replacement-only policy and does not offer cash or monetary refunds. If you receive an item that is incorrect, broken, faulty, or damaged, you are eligible for a product replacement.

How do I request a product replacement?

To initiate a replacement, contact customer support within 30 days of delivery and provide a clear video demonstrating the fault or damage. Once verified, you will be instructed to ship the product in its original packaging to our Sharjah warehouse or await a direct swap courier pickup within 14 working days.

Are shipping fees charged for replacements?

Replacement requests submitted within 7 days of delivery are processed completely free of charge. Requests submitted after 7 days (up to 30 days from delivery) will incur applicable processing and shipping fees.

Can I replace an item if I change my mind?

No, Souq Al-Mizan does not accept returns or replacements for a change of mind. Replacements are strictly reserved for products delivered damaged, incorrect, or defective.

How is my personal and payment information protected?

Your personal data is encrypted and securely processed through our Shopify-powered infrastructure. We collect necessary transaction and contact details strictly to fulfill orders, prevent fraud, and manage customer service.

Are your smartwatches, laptops, and wearables compatible with iOS and Android?

Yes, most of our smartwatches, wireless headphones, speakers, and mobile accessories are designed to work seamlessly across both iOS and Android devices via standard Bluetooth settings.

Do gaming equipment, car electronics, and massagers come with setup instructions?

Yes, all electronic items, including gaming accessories, car equipment, and personal care massagers, include manufacturer user guides and setup instructions in the product box.

Are your kitchen accessories and home appliances suitable for everyday household use?

All kitchen gadgets, home appliances, acrylic home decor, lighting solutions, and tools are curated for durability, safety, and everyday household application.

Are skin, personal care, and massager products safe for sensitive skin?

Our personal care tools, skin products, and massagers are selected to meet general safety standards. We recommend reviewing individual ingredient or material lists prior to full use.

Are your RC toys, educational toys, and stuffed toys safe for children?

Yes, our educational toys, stuffed animals, and remote-controlled (RC) toys are made from non-toxic, child-safe materials with age recommendations listed on product pages.

What sizes are available for baby clothing and accessories?

Our baby clothing and accessories range from newborn sizes up through early toddler stages. Please consult our sizing charts on individual apparel listings before placing an order.