How long does delivery take for Souq Al-Mizan orders?

Delivery typically takes 1 to 3 business days depending on your region. Please note that delivery timelines are estimates, and minor delays may occasionally occur due to courier processing, customs clearance, or delivery to remote areas.

How does Cash on Delivery (COD) verification work?

Before your COD order is dispatched, our customer support team or automated system will contact you via phone or WhatsApp to verify order details. Please provide accurate address and contact details during checkout to ensure smooth verification.

What is Souq Al-Mizan’s return and refund policy?

Souq Al-Mizan strictly operates on a replacement-only policy and does not offer cash or monetary refunds. If you receive an item that is incorrect, broken, faulty, or damaged, you are eligible for a product replacement.

How do I request a product replacement?

To initiate a replacement, contact customer support within 30 days of delivery and provide a clear video demonstrating the fault or damage. Once verified, you will be instructed to ship the product in its original packaging to our Sharjah warehouse or await a direct swap courier pickup within 14 working days.

Are shipping fees charged for replacements?

Replacement requests submitted within 7 days of delivery are processed completely free of charge. Requests submitted after 7 days (up to 30 days from delivery) will incur applicable processing and shipping fees.

Can I replace an item if I change my mind?

No, Souq Al-Mizan does not accept returns or replacements for a change of mind. Replacements are strictly reserved for products delivered damaged, incorrect, or defective.

How is my personal and payment information protected?

Your personal data is encrypted and securely processed through our Shopify-powered infrastructure. We collect necessary transaction and contact details strictly to fulfill orders, prevent fraud, and manage customer service.

Are your smartwatches, laptops, and wearables compatible with iOS and Android?

Yes, most of our smartwatches, wireless headphones, speakers, and mobile accessories are designed to work seamlessly across both iOS and Android devices via standard Bluetooth settings.

Do gaming equipment, car electronics, and massagers come with setup instructions?

Yes, all electronic items, including gaming accessories, car equipment, and personal care massagers, include manufacturer user guides and setup instructions in the product box.

Are your kitchen accessories and home appliances suitable for everyday household use?

All kitchen gadgets, home appliances, acrylic home decor, lighting solutions, and tools are curated for durability, safety, and everyday household application.

Are skin, personal care, and massager products safe for sensitive skin?

Our personal care tools, skin products, and massagers are selected to meet general safety standards. We recommend reviewing individual ingredient or material lists prior to full use.

Are your RC toys, educational toys, and stuffed toys safe for children?

Yes, our educational toys, stuffed animals, and remote-controlled (RC) toys are made from non-toxic, child-safe materials with age recommendations listed on product pages.

What sizes are available for baby clothing and accessories?

Our baby clothing and accessories range from newborn sizes up through early toddler stages. Please consult our sizing charts on individual apparel listings before placing an order.

What types of sports gear and support products are available at Souq Al-Mizan?

We carry a range of fitness accessories, body support bands, and sports gear engineered for workouts, posture support, and active lifestyle recovery.

Products

-60%

55cm Cute Beige Bunny Soft Plush Toy | Long Ears Stuffed Rabbit Doll for Babies & Kids

80.00 SAR

80.00 SAR ~~200.00 SAR~~

55cm Cute Beige Bunny Soft Plush Toy | Long Ears Stuffed Rabbit Doll for Babies...

-50%

6-in-1 Electric Face Cleansing Brush & Exfoliating Facial Spa Massager Set

103.00 SAR

103.00 SAR ~~210.00 SAR~~

6-in-1 Electric Face Cleansing Brush & Exfoliating Facial Spa Massager SetElevate your daily skincare routine...

-71%

Adjustable Back Posture Corrector & Spine Support Brace | Breathable Upper Back & Neck Hump Belt

53.00 SAR

53.00 SAR ~~187.00 SAR~~

Stand Taller, Breathe Easier & Reclaim Your Natural Alignment Stop letting slouching and desk fatigue...

-79%

Adjustable Back Stretcher & Spine Cracker | Multi-Level Magnetic Lumbar Support for Lower Back Pain Relief

83.00 SAR

83.00 SAR ~~399.00 SAR~~

Doctor-Recommended Lumbar Relief & Posture Correction at Home Restore your spine's natural alignment and ease...

-47%

ALDQH Scalp Massage Hair Brush Set | Flexible Detangling Comb for All Hair Types

105.00 SAR

105.00 SAR ~~199.00 SAR~~

ALDQH Scalp Massage Hair Brush Set | Flexible Detangling Comb for All Hair Types Experience...

-47%

ALDQH Scalp Massage Hair Brush Set | Flexible Detangling Comb for All Hair Types

105.00 SAR

105.00 SAR ~~199.00 SAR~~

ALDQH Scalp Massage Hair Brush Set | Flexible Detangling Comb for All Hair Types Experience...

Amphibious Rc Car Remote Control Stunt Car 2 Sides Waterproof Driving On Water And Land 360 Rotate Electronic Vehicle Kids Gift

160.00 SAR

Amphibious Rc Car Remote Control Stunt Car 2 Sides Waterproof Driving On Water And Land...

-57%

Blancpain x Swatch Scuba Fifty Fathoms Arctic Ocean Watch | Bioceramic Mechanical Diver

109.00 SAR

109.00 SAR ~~254.00 SAR~~

Iconic Diving Heritage Meets Sustainable Innovation Pay homage to the world’s first true diver’s watch...

-38%

Brrnoo 360° Electric Body Bath Brush & Back Scrubber | 5-in-1 IPX7 Waterproof Shower Massager

130.00 SAR

130.00 SAR ~~210.00 SAR~~

Brrnoo 360° Electric Body Bath Brush & Back Scrubber | 5-in-1 IPX7 Waterproof Shower Massager...

CA Men's Minimalist Dress Watch | Sapphire Crystal Glass & Luminous Hands

238.00 SAR

Sophisticated Style Meets Everyday Durability Refine your daily wardrobe with the CA Men's Minimalist Dress...

-41%

Casio Vintage Square Analog Watch | Stainless Steel Bracelet & Sunburst Green Dial

96.00 SAR

96.00 SAR ~~164.00 SAR~~

Timeless Vintage Charm Meets Precision Timekeeping Elevate your wrist game with the Casio Vintage Square...

-43%

Cooling Facial Ice Globes Set (2 Pcs) | Cryo Face & Eye Massage Balls for Depuffing & Tightening

230.00 SAR

230.00 SAR ~~410.00 SAR~~

Experience an Instant At-Home Cryo Facial for Radiant, Firm Skin Transform your daily skincare ritual...

-46%

Cute Bunny Plush Toy Doll Labubu with Scarf | Soft Smiling Stuffed Animal for Kids & Collectors

135.00 SAR

135.00 SAR ~~250.00 SAR~~

Cute Bunny Plush Toy Doll Labubu with Scarf | Soft Smiling Stuffed Animal for Kids...

-30%

Electric Handheld Drum Vegetable Slicer & Salad Maker | Cordless Potato & French Fry Cutter

160.00 SAR

160.00 SAR ~~230.00 SAR~~

Effortless Slicing & Shredding at the Touch of a Button Take the hard work out...

-64%

Electric Spin Scrubber Power Cleaning Brush | Extendable Cordless Bathroom & Kitchen Scrubber

125.00 SAR

125.00 SAR ~~350.00 SAR~~

Electric Spin Scrubber Power Cleaning Brush | Extendable Cordless Bathroom & Kitchen Scrubber Power through...

-30%

Ergonomic Silicone Shampoo Brush & Scalp Massager | Soft Bristle Cleansing Scrubber

70.00 SAR

70.00 SAR ~~100.00 SAR~~

Ergonomic Silicone Shampoo Brush & Scalp Massager | Soft Bristle Cleansing Scrubber Elevate your daily...

-49%

Fast Heating Hair Straightener Comb | Anti-Frizz Electric Hot Styling Brush for Curly Hair

95.00 SAR

95.00 SAR ~~187.00 SAR~~

Fast Heating Hair Straightener Comb | Anti-Frizz Electric Hot Styling Brush for Curly Hair Achieve...

-48%

Gesture Sensing Remote Control Stunt Car with Hand Watch & 360° Drift Lights

182.00 SAR

182.00 SAR ~~350.00 SAR~~

Gesture Sensing Remote Control Stunt Car with Hand Watch & 360° Drift Lights Experience the...

-61%

Gold Stainless Steel Men's Dress Watch | IP Plated Quartz Wristwatch with Crystal Index & Date Display

130.00 SAR

130.00 SAR ~~340.00 SAR~~

Deluxe Golden Elegance for Everyday Business & Casual Style Add an undeniable touch of luxury...

-60%

HairChalk Instant Hair Color Comb Set (Pack of 6) | Washable Temporary Dye for Kids & Adults

100.00 SAR

100.00 SAR ~~250.00 SAR~~

Transform your look in minutes with the HairChalk Instant Hair Color Comb Set (Pack of...

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