How long does delivery take for Souq Al-Mizan orders?

Delivery typically takes 1 to 3 business days depending on your region. Please note that delivery timelines are estimates, and minor delays may occasionally occur due to courier processing, customs clearance, or delivery to remote areas.

How does Cash on Delivery (COD) verification work?

Before your COD order is dispatched, our customer support team or automated system will contact you via phone or WhatsApp to verify order details. Please provide accurate address and contact details during checkout to ensure smooth verification.

What is Souq Al-Mizan’s return and refund policy?

Souq Al-Mizan strictly operates on a replacement-only policy and does not offer cash or monetary refunds. If you receive an item that is incorrect, broken, faulty, or damaged, you are eligible for a product replacement.

How do I request a product replacement?

To initiate a replacement, contact customer support within 30 days of delivery and provide a clear video demonstrating the fault or damage. Once verified, you will be instructed to ship the product in its original packaging to our Sharjah warehouse or await a direct swap courier pickup within 14 working days.

Are shipping fees charged for replacements?

Replacement requests submitted within 7 days of delivery are processed completely free of charge. Requests submitted after 7 days (up to 30 days from delivery) will incur applicable processing and shipping fees.

Can I replace an item if I change my mind?

No, Souq Al-Mizan does not accept returns or replacements for a change of mind. Replacements are strictly reserved for products delivered damaged, incorrect, or defective.

How is my personal and payment information protected?

Your personal data is encrypted and securely processed through our Shopify-powered infrastructure. We collect necessary transaction and contact details strictly to fulfill orders, prevent fraud, and manage customer service.

Are your smartwatches, laptops, and wearables compatible with iOS and Android?

Yes, most of our smartwatches, wireless headphones, speakers, and mobile accessories are designed to work seamlessly across both iOS and Android devices via standard Bluetooth settings.

Do gaming equipment, car electronics, and massagers come with setup instructions?

Yes, all electronic items, including gaming accessories, car equipment, and personal care massagers, include manufacturer user guides and setup instructions in the product box.

Are your kitchen accessories and home appliances suitable for everyday household use?

All kitchen gadgets, home appliances, acrylic home decor, lighting solutions, and tools are curated for durability, safety, and everyday household application.

Are skin, personal care, and massager products safe for sensitive skin?

Our personal care tools, skin products, and massagers are selected to meet general safety standards. We recommend reviewing individual ingredient or material lists prior to full use.

Are your RC toys, educational toys, and stuffed toys safe for children?

Yes, our educational toys, stuffed animals, and remote-controlled (RC) toys are made from non-toxic, child-safe materials with age recommendations listed on product pages.

What sizes are available for baby clothing and accessories?

Our baby clothing and accessories range from newborn sizes up through early toddler stages. Please consult our sizing charts on individual apparel listings before placing an order.

What types of sports gear and support products are available at Souq Al-Mizan?

We carry a range of fitness accessories, body support bands, and sports gear engineered for workouts, posture support, and active lifestyle recovery.

Products

-39%

Hand Gesture Control RC Stunt Car | 360° Rotating 4WD Off-Road Drift Vehicle

230.00 SAR

230.00 SAR ~~380.00 SAR~~

Hand Gesture Control RC Stunt Car | 360° Rotating 4WD Off-Road Drift Vehicle Gesture...

-52%

Labubu – Big Into Energy Series Original Pop Mart Bigmo Energy Labubu

129.00 SAR

129.00 SAR ~~270.00 SAR~~

Labubu – Big Into Energy Series Original Pop Mart Bigmo Energy Labubu Unbox excitement and...

-34%

LED Light Therapy & EMS Facial Massager | Ultrasonic Neck & Face Sculpting Beauty Device

105.00 SAR

105.00 SAR ~~160.00 SAR~~

Transform Your Skin with Professional LED Light Therapy & EMS Microcurrent Sculpting Achieve a visibly...

-54%

LIGE Men's Casino Roulette Wheel Watch | Interactive Quartz Analog Leather Wristwatch

105.00 SAR

105.00 SAR ~~230.00 SAR~~

Bold Casino Style Meets Interactive Watchmaking Precision Make a statement with the LIGE Casino Roulette...

-35%

Luxury Square Crystal Bracelet Watch for Women | Gold & Silver Iced-Out Jewelry Wristwatch

110.00 SAR

110.00 SAR ~~170.00 SAR~~

The Perfect Blend of Fine Jewelry & Elegant Timekeeping Make a striking statement at your...

-37%

Microcurrent Facial Lifting Massager & Roller | EMS Sonic Vibration Face Firming Device

115.00 SAR

115.00 SAR ~~183.00 SAR~~

Sculpt, Firm & Elevate Your Skin with At-Home Microcurrent Technology Experience professional-grade facial lifting and...

-33%

Mini Electric Food Processor & Garlic Chopper (45W) | Portable USB Rechargeable Meat & Veggie Grinder

112.00 SAR

112.00 SAR ~~168.00 SAR~~

Effortless Precision Chopping in the Palm of Your Hand Simplify your daily cooking with the...

-58%

Mini Handheld Cordless Vacuum Cleaner | Rechargeable Portable Dust & Pet Hair Cleaner

85.00 SAR

85.00 SAR ~~203.00 SAR~~

Mini Handheld Cordless Vacuum Cleaner | Rechargeable Portable Dust & Pet Hair Cleaner Keep your...

-26%

Multifunctional Electric Cheese Grater & Rotary Slicer | 40W Portable Salad Maker & Shaved Ice Machine

220.00 SAR

220.00 SAR ~~300.00 SAR~~

The Ultimate Handheld Electric Grater & Salad Maker Upgrade your kitchen prep with the Multifunctional...

-45%

NeoTech Care Pregnancy Support Maternity Belt, Waist/Back/Abdomen Band, Belly Brace, Black

105.00 SAR

105.00 SAR ~~191.00 SAR~~

Gentle Belly Lifting & Daily Lower Back Strain Relief Enjoy a more comfortable pregnancy journey...

-32%

Nintendo Mario Kart 2 Remote Control Racer | 1:18 Scale Interactive RC Toy

170.00 SAR

170.00 SAR ~~250.00 SAR~~

Nintendo Mario Kart 2 Remote Control Racer | 1:18 Scale Interactive RC Toy Bring the...

-22%

Open Patella Knee Support Brace | Adjustable Biofeedbac™ Compression Bandage with Spiral Stays

69.00 SAR

69.00 SAR ~~89.00 SAR~~

Clinically Inspired Joint Stabilization & Targeted Pain Relief Protect your joints and restore natural movement...

-35%

Prestige 1600W Italian Satin Chrome Hair Dryer | Professional Anti-Frizz Blow Dryer with Concentrator

151.00 SAR

151.00 SAR ~~234.00 SAR~~

Prestige 1600W Italian Satin Chrome Hair Dryer | Professional Anti-Frizz Blow Dryer with Concentrator Achieve...

-44%

Rhombus Air Pressure Lumbar Support Belt | Adjustable Postpartum Pelvic & Lower Back Brace

103.00 SAR

103.00 SAR ~~187.00 SAR~~

Targeted Lower Back Strain Relief & Postpartum Pelvic Recovery Reclaim your posture and ease nagging...

-30%

SANOOK Baby Food Maker & Capsule Food Processor | Electric Mini Blender & Meat Grinder

120.00 SAR

120.00 SAR ~~173.00 SAR~~

Make Healthy, Homemade Baby Purees & Meal Prep Effortless Give your little one the freshest,...

-37%

Sildne Facial & Body Hair Threading System | Portable Manual Hair Remover Tool

97.00 SAR

97.00 SAR ~~154.00 SAR~~

Sildne Facial & Body Hair Threading System | Portable Manual Hair Remover Tool Enjoy smooth,...

-38%

Silicone Makeup Brush Cleaning Mat with Suction Cups | 7-Texture Cosmetic Scrubber Pad

108.00 SAR

108.00 SAR ~~176.00 SAR~~

Silicone Makeup Brush Cleaning Mat with Suction Cups | 7-Texture Cosmetic Scrubber Pad Keep your...

-60%

Soft Koala Stuffed Animal Plush Toy | Cute Ultra-Soft Australian Bear Doll for Kids

100.00 SAR

100.00 SAR ~~250.00 SAR~~

Soft Koala Stuffed Animal Plush Toy | Cute Ultra-Soft Australian Bear Doll for Kids Bring...

-46%

Soft Stuffed Plush Teddy Bear Toy | Ultra-Cute Huggable Animal Companion for Kids

135.00 SAR

135.00 SAR ~~250.00 SAR~~

Soft Stuffed Plush Teddy Bear Toy | Ultra-Cute Huggable Animal Companion for Kids Wrap...

-42%

Tunnel Cuddling Couple Pillow | Anti-Hand Numbness Memory Foam Arm & Neck Support PillowTunnel Cuddling Couple Pillow | Anti-Hand Numbness Memory Foam Arm & Neck Support Pillow

103.00 SAR

103.00 SAR ~~178.00 SAR~~

Pressure-Free Cuddling & Spine-Aligning Ergonomic Support Say goodbye to dead arm numbness during cuddling and...

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